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Terms of Service

Effective: September 29, 2026 · Last Updated: October 29, 2026
These Terms of Service ("Terms") are a legally binding agreement between GetDotFlow LLC, a New Jersey limited liability company ("GetDotFlow," "we," "us," or "our"), and the person or entity that accesses, purchases, subscribes to, or uses the Service ("Tenant," "you," or "your"). Section 24 contains a binding arbitration provision and Section 25 a class-action waiver that affect your legal rights.

By creating an account, clicking or otherwise indicating acceptance of these Terms, purchasing or activating a subscription, or accessing or using the Service after being presented with these Terms, you agree to be bound by them. If you accept on behalf of a company, repair shop, motor carrier, fleet operator, or other organization, you represent and warrant that you have authority to bind that organization, and "Tenant," "you," and "your" refer to that organization. If you do not agree, you may not create an account or use the Service.

GetDotFlow is intended primarily for commercial and business use by truck repair shops, fleets, motor carriers, inspection businesses, and related commercial users. It does not provide legal, regulatory, engineering, mechanical, or professional inspection advice.

Merely visiting a public portion of the GetDotFlow website, or submitting a demo or contact request, without creating an account does not by itself subject a visitor to provisions that by their nature apply only to account holders or subscribers. Our handling of information submitted through public forms is described in our Privacy Policy.

1. Definitions

2. Eligibility and Business Use

You must be legally capable of entering into a binding contract. Individual Users must be at least 18 years old. If you use the Service for a business or organization, you represent and warrant that (a) you have authority to act for it; (b) information you provide about it is accurate; (c) your use is for legitimate business purposes; and (d) you and your Users will comply with these Terms and applicable law. GetDotFlow may request reasonable information to verify an Account, business identity, authority, payment status, or suspected misuse.

3. The Service and License

Subject to these Terms, payment of applicable fees, and any applicable order form or written agreement, GetDotFlow grants Tenant a limited, non-exclusive, non-sublicensable, non-transferable, revocable right during the applicable Subscription term to access and use the Service for Tenant's internal business operations. Tenant may permit its Authorized Users to use the Service solely on Tenant's behalf and is responsible for their use and compliance. No rights are granted except those expressly stated.

Depending on the applicable plan, the Service may include electronic vehicle inspection workflows; inspection checklists and templates; PDF inspection reports; company, client, vehicle, and inspection history; document storage and expiration tracking; automated or scheduled email reminders; client portal or shared-link access; dashboards and analytics; activity records; and related administrative functionality. Features vary by plan and may change over time.

GetDotFlow may modify, improve, replace, add, or discontinue features. Where a change materially reduces core functionality of a paid Subscription, GetDotFlow will use commercially reasonable efforts to give advance notice when practicable. Nothing in these Terms guarantees that any feature, integration, report format, reminder mechanism, workflow, or third-party service will remain available indefinitely.

4. Acceptable Use

Tenant and its Users may not, directly or indirectly:

  1. access or attempt to access another Tenant's Account, Tenant Content, systems, or data without authorization;
  2. share login credentials with unauthorized persons or circumvent authentication, permission, rate-limit, subscription, or security controls;
  3. use the Service for fraudulent, deceptive, unlawful, abusive, or unauthorized purposes;
  4. knowingly enter, create, alter, certify, or distribute false, fabricated, fraudulent, or materially misleading inspection information or records;
  5. upload or transmit malware or material designed to disrupt, compromise, or gain unauthorized access to any system;
  6. interfere with the integrity, operation, security, or performance of the Service;
  7. probe, scan, or test vulnerabilities of the Service without GetDotFlow's prior written authorization;
  8. reverse engineer, decompile, disassemble, scrape, or attempt to derive source code or non-public components of the Service, except to the limited extent applicable law expressly prohibits such restriction;
  9. resell, sublicense, lease, timeshare, or commercially redistribute the Service without written authorization;
  10. remove or alter proprietary notices;
  11. infringe or misappropriate intellectual-property, privacy, confidentiality, publicity, or other rights of another person;
  12. use automated means that create an unreasonable load or are inconsistent with documented functionality; or
  13. use the Service to develop a competing product through unauthorized copying or systematic extraction of non-public functionality.

Tenant represents and warrants that it possesses all rights, permissions, authorizations, and lawful bases necessary to submit Tenant Content and to instruct GetDotFlow to process, store, transmit, display, or share it as contemplated by Tenant's use of the Service.

5. Inspections; FMCSA, DOT, and Other Regulatory Responsibilities

5.1 Software Tool Only

GetDotFlow is a software, record-management, workflow, and communication platform. GetDotFlow does not itself perform vehicle inspections, repairs, maintenance, certifications, or safety determinations.

GetDotFlow does not act as a motor carrier, mechanic, inspector, inspection facility, governmental authority, or certification body merely by providing the Service. Use of GetDotFlow does not by itself establish that an inspection, inspector, motor carrier, repair facility, vehicle, record, report, or retention practice complies with 49 C.F.R. Part 396, other Federal Motor Carrier Safety Regulations, state inspection requirements, or any other law or standard.

5.2 Tenant and Inspector Responsibility

Tenant, the applicable motor carrier, and the person performing or certifying an inspection remain responsible, as applicable, for: (a) determining whether an inspection is legally required; (b) determining which federal, state, local, contractual, or other requirements apply; (c) ensuring inspections are performed by properly qualified persons; (d) maintaining any required inspector qualifications and supporting records; (e) physically examining vehicles and components to the extent required; (f) accurately recording inspection findings; (g) determining whether a vehicle, component, or defect satisfies or fails applicable standards; (h) reviewing all information before signing, certifying, delivering, or relying on an Inspection Record; (i) performing, documenting, or verifying required repairs; (j) retaining records for legally required periods; (k) producing records to agencies, customers, auditors, insurers, or other authorized persons when required; and (l) otherwise complying with applicable laws and regulations.

5.3 No Compliance Guarantee

Templates, checklists, fields, status indicators, expiration dates, reminders, reports, default message text, and other functionality are provided for administrative convenience. They do not constitute legal or regulatory advice and do not guarantee compliance. Any status, label, or default text displayed or generated by the Service (for example, "valid," "passed," "expired," or references to a regulation) reflects information entered by Tenant and is not a determination by GetDotFlow that a vehicle, inspection, or record is compliant. Laws, agency interpretations, inspection criteria, and forms change; Tenant is responsible for determining whether the Service, a template, a message, or a generated report is appropriate for its circumstances when used.

5.4 Corrections and Changes to Records

Where the Service permits an Inspection Record to be edited or corrected, Tenant is responsible for ensuring that any correction is lawful, accurate, appropriately authorized, and consistent with applicable recordkeeping obligations. The ability to edit a record must not be used to falsify, backdate, conceal, fabricate, or improperly alter an inspection or regulatory record.

5.5 Reminders Are Supplemental

Any expiration date, dashboard status, notification, or reminder generated through the Service is a convenience tool only. Tenant remains responsible for independently tracking regulatory, inspection, maintenance, contractual, and other deadlines. GetDotFlow does not guarantee that any reminder or communication will be generated, delivered, received, read, acted upon, or delivered at a particular time.

Without limiting the foregoing, a reminder may not be generated or delivered if, for example: (a) no recipient email address was provided; (b) an inaccurate, outdated, or mistyped address was provided; (c) the inspection date, expiration date, or other information entered is inaccurate or incomplete; (d) the relevant record, company, vehicle, or recipient was changed, archived, or deleted; (e) reminders or the relevant plan feature are unavailable, disabled, or not included in Tenant's Subscription, or the Account is suspended, expired, or cancelled; (f) Tenant's configured email or SMTP settings are missing, incorrect, or rejected; or (g) the message is delayed, rejected, filtered as spam, or blocked by a recipient's system, an email provider, a network, or another cause outside GetDotFlow's reasonable control.

A failure or delay involving a reminder does not extend an inspection period, regulatory deadline, certification, license, maintenance obligation, or other legal requirement, and GetDotFlow is not responsible for consequences arising from a reminder that was not generated, delivered, read, or acted upon.

6. Tenant Content

6.1 Ownership

As between Tenant and GetDotFlow, Tenant retains its rights in Tenant Content, subject to any rights held by Clients, vehicle owners, employees, inspectors, governmental entities, or other third parties represented in it. GetDotFlow does not acquire ownership of Tenant Content merely because it is uploaded to or processed by the Service.

6.2 Limited License to GetDotFlow

Tenant grants GetDotFlow and its service providers a non-exclusive, worldwide license, for the period reasonably necessary to provide the Service, to host, reproduce, process, transmit, display, format, back up, secure, and otherwise handle Tenant Content solely as reasonably necessary to (a) provide and operate the Service; (b) perform Tenant-requested functionality; (c) maintain, secure, troubleshoot, and support the Service; (d) prevent fraud, abuse, or security incidents; (e) comply with law and lawful process; and (f) enforce these Terms.

6.3 Tenant Responsibility

Tenant is responsible for Tenant Content and represents and warrants that its collection, use, disclosure, upload, transmission, and other processing of Tenant Content through the Service is lawful. Tenant must provide legally required notices and obtain legally required consents or authorizations before entering information about Clients, employees, inspectors, drivers, vehicle owners, or other individuals.

Tenant should upload only documents and information necessary for its business records. Tenant must not upload Social Security numbers, payment-card numbers, bank-account credentials, passwords, or other highly sensitive information that is not necessary for its use of the Service. If Tenant chooses to upload documents that may contain sensitive information (for example, a driver medical certificate), Tenant is solely responsible for determining that doing so is lawful and necessary.

7. Privacy and Data Processing

GetDotFlow's collection and use of personal information are described in the GetDotFlow Privacy Policy, which includes our Notice at Collection, Cookie Notice, Subprocessor list, and Data Processing Addendum. Where Tenant determines the purposes and means of processing personal information in Tenant Content and GetDotFlow processes it on Tenant's behalf, the Data Processing Addendum in the Privacy Policy applies to the extent required by applicable law.

Tenant is responsible for determining whether it needs a separate data-processing agreement, business associate agreement, consent, privacy notice, or other legal instrument before submitting particular categories of information. GetDotFlow may use aggregated or de-identified information that does not reasonably identify Tenant, a User, or a Client for security, reliability, capacity planning, and improvement of the Service, subject to applicable law.

8. Accounts and Security

Tenant and Users must provide accurate and current account information, use their own credentials, protect credentials, and not knowingly permit unauthorized access. Tenant must promptly notify GetDotFlow at [email protected] if it discovers or reasonably suspects unauthorized access or another security incident.

Tenant is responsible for (a) managing its Users; (b) configuring access permissions available to Tenant; (c) promptly removing access for persons no longer authorized; (d) maintaining reasonable security over devices and credentials used to access the Service; and (e) reviewing Account activity as appropriate. Responsibility for a particular security incident depends on the circumstances, each party's conduct, these Terms, and applicable law. Nothing in these Terms makes Tenant responsible for a security incident caused solely by GetDotFlow's breach of an obligation that cannot lawfully be disclaimed.

9. Electronic Records and Signatures

The Service allows Users to create, store, and transmit records electronically and may in the future offer electronic acknowledgment or signature features. Tenant is responsible for determining whether a particular electronic record, and any signature applied to it, satisfies the legal, contractual, regulatory, evidentiary, authentication, or record-retention requirements applicable to Tenant. Tenant must not allow another person to use a User's identity or credentials to create a false or unauthorized record, certification, or acknowledgment. To the extent permitted by law, electronic communications, acceptances, and records used in connection with the Service may have the same effect as paper counterparts. GetDotFlow does not warrant that any electronic record or workflow will satisfy every legal requirement in every jurisdiction.

10. Reports, Client Portals, Shared Links, and Communications

10.1 Reports

Reports generated through the Service are based on information entered, selected, or approved by Tenant and its Users. Tenant is responsible for reviewing a report for accuracy and completeness before signing, certifying, sending, printing, filing, or relying on it.

10.2 Shared Links and Client Portals

The Service may permit Tenant to share reports, documents, or information using a portal or unique link. Depending on the feature and configuration, a person possessing a valid link may be able to access information associated with that link without a password. Tenant is responsible for (a) selecting the correct recipient; (b) determining what information to share; (c) protecting links from unauthorized disclosure; (d) using available expiration, revocation, or access controls appropriately; and (e) complying with applicable confidentiality and privacy obligations. Revoking or expiring a link cannot recall information a recipient has already viewed, downloaded, copied, printed, forwarded, or retained.

10.3 Email and Other Communications

Where Tenant instructs the Service to send reminders, reports, invitations, links, or other communications, including through Tenant-configured email or SMTP settings, Tenant is responsible for the underlying recipient relationship, the content it configures, and ensuring the communication is lawful. Tenant must not use the Service to send spam or unlawful marketing communications. GetDotFlow does not guarantee delivery, inbox placement, timing, receipt, or review of any communication.

11. Third-Party Services

The Service relies on third-party providers, including hosting, infrastructure and security (content delivery), payment processing, and email delivery providers, identified in the Subprocessor section of our Privacy Policy. Third-party products may be governed by separate terms and privacy policies. GetDotFlow is not responsible for a third-party service to the extent an interruption, error, loss, or other issue is caused by that third party and is outside GetDotFlow's reasonable control, subject to obligations that cannot lawfully be excluded. GetDotFlow may replace providers in the ordinary course.

12. Subscriptions, Fees, Billing, and Taxes

12.1 Subscription Fees and Activation

Paid access is subject to the pricing, plan, billing interval, features, and other terms disclosed at checkout, in the Service, or in an applicable written order. Unless otherwise stated, Subscription fees are charged in advance. Paid-plan features are activated after payment is confirmed, which may not be instantaneous.

12.2 Payment Processing

Payments are processed by Stripe, Inc. or another payment provider designated by GetDotFlow, subject to that provider's terms. By providing a payment method, Tenant authorizes GetDotFlow and its payment processor to charge applicable Subscription fees, taxes, and other disclosed amounts to that payment method. Payment-card information is entered directly with the payment processor; GetDotFlow does not receive or store complete payment-card numbers.

12.3 Automatic Renewal

Unless cancelled, a paid Subscription automatically renews for successive billing periods of the same length as the then-current billing period, and the applicable Subscription fee will be charged to the payment method on file.

12.4 Cancellation

Tenant may cancel future renewals at any time through the billing portal (in the app: Settings → Subscription → “Card, invoices, monthly ↔ yearly, cancel”) or by contacting [email protected]. Unless otherwise stated at checkout or required by law, cancellation takes effect at the end of the then-current paid billing period, and Tenant retains paid access through that date. Cancellation does not reverse charges properly incurred before cancellation.

12.5 Refunds

Except where required by law or expressly agreed in writing by GetDotFlow, Subscription fees are non-refundable, and GetDotFlow does not provide refunds or credits for partially used billing periods, unused Accounts, or unused features.

12.6 Price Changes

GetDotFlow may change prices or plan structures. For an existing paid Subscription, GetDotFlow will give reasonable advance notice of a material price increase, and the new price will apply no earlier than a subsequent renewal or billing period specified in the notice, unless Tenant affirmatively agrees otherwise.

12.7 Failed Payments

If a payment is declined, reversed, disputed, overdue, or otherwise not completed, GetDotFlow may retry payment and may suspend, restrict, or downgrade access after reasonable notice where practicable. GetDotFlow may act immediately where reasonably necessary to address fraud, payment abuse, security concerns, or legal requirements.

12.8 Taxes

Fees are exclusive of applicable sales, use, excise, value-added, or similar taxes unless stated otherwise. Tenant is responsible for such taxes, other than taxes on GetDotFlow's net income.

12.9 Plans and Document Tracking Packs

New Subscriptions are offered on two plans, as stated at checkout: Starter and Pro. Inspections, companies, and vehicles are not limited on either plan. As of the Last Updated date: (a) Starter is offered for $29 per month or $290 per year and includes electronic inspections and reports, the expiration dashboard, inspection history, templates, notes, backups, and reminder emails that Tenant sends manually; Starter does not include automatic reminder emails, the Client Portal, analytics, invoices, or vehicle document tracking; (b) Pro is offered for $49 per month or $490 per year and includes everything in Starter plus automatic reminder emails, the Client Portal, analytics, invoices, and vehicle document tracking (storing documents such as insurance or registration for a vehicle and tracking their expiration dates) for 5 vehicles; (c) on Pro, document tracking for additional vehicles is available in packs of 10 for $10 per month or $100 per year per pack; and (d) a Pro Account with 15 or more packs has document tracking for all of its vehicles, so the monthly price of Pro with packs does not exceed $199 (or the yearly equivalent). Tenant may switch between Starter and Pro through the billing portal; the change takes effect immediately and is prorated. When moving from Pro to Starter, existing documents and records are kept, but Pro-only features stop working until Tenant returns to Pro. Prices shown at checkout and in the Service control over this summary.

A vehicle counts toward the document-tracking limit while at least one document is stored for it. When the limit is reached, Tenant may continue to use all existing records and documents, but adding documents for another vehicle requires additional packs. Adding packs takes effect immediately and is charged for the remainder of the current billing period on a prorated basis; removing packs results in a prorated credit applied to future invoices and may not reduce the limit below the number of vehicles that then have documents. Customers on an earlier plan (such as Fleet or Repair Shop) keep that plan and its price until they change plans, subject to Section 12.6.

13. Free Trial, Demos, Evaluation Access, and Beta Features

Free trial. A new customer may start a free trial by signing up on our website. Unless GetDotFlow states otherwise when you sign up: (a) the free trial lasts 14 days, includes the features of the Service available during the trial, and includes document tracking for up to 25 vehicles; (b) no payment method is required to start it; (c) the free trial does not automatically convert into a paid Subscription, and no charge is made when it ends; (d) when the trial ends, access may be suspended or restricted until Tenant purchases a paid Subscription; and (e) GetDotFlow may limit free trials to one per business and may end or refuse a trial in case of abuse. A demo request or live demonstration does not by itself create an Account or a Subscription.

GetDotFlow may, at its sole discretion, grant a prospective customer temporary evaluation access to the Service, for example after a demo. Unless GetDotFlow expressly states otherwise in writing: (a) evaluation access does not require a payment method; (b) evaluation access does not automatically convert into a paid Subscription, and no charge is made when it ends; (c) evaluation access ends on the date GetDotFlow specifies, after which access may be suspended or restricted; and (d) to continue using the Service, Tenant must separately purchase a paid Subscription.

Demos, evaluation access, previews, and beta or experimental features are provided for evaluation only, may be modified, restricted, or discontinued at any time, and do not guarantee future availability of any feature or price. Tenant should export or preserve information it is legally required to retain before a free trial or evaluation access ends. Subject to the Privacy Policy and applicable law, Tenant Content associated with an expired free trial, expired evaluation access, or an inactive Account may eventually be deleted. Beta, preview, or experimental functionality may contain errors and should not be relied upon for mission-critical or legally required processes unless GetDotFlow expressly states otherwise.

14. Service Availability, Maintenance, and Backups

GetDotFlow seeks to operate a reliable Service but does not guarantee uninterrupted or error-free availability. The Service may be unavailable because of maintenance, updates, emergency repairs, telecommunications failures, third-party outages, cyber incidents, force majeure events, or other circumstances.

GetDotFlow maintains periodic backups as an operational measure. References to backups describe operational practices and do not guarantee that any particular record can always be recovered. Unless a separate written agreement expressly provides otherwise, Tenant remains responsible for maintaining independent copies or exports reasonably necessary to satisfy its legal, regulatory, contractual, insurance, audit, or business-continuity obligations.

15. Intellectual Property

The Service, Documentation, software, source and object code, user interface, design, workflows, graphics, logos, trademarks, report-design technology, databases, and other GetDotFlow technology are owned by GetDotFlow LLC or its licensors and protected by intellectual-property laws. Except for the limited license expressly granted, no intellectual-property rights are transferred to Tenant. Tenant may use reports generated through the Service in the ordinary course of its business, subject to rights in underlying Tenant Content and applicable law. If Tenant voluntarily provides feedback, GetDotFlow may use it without restriction or payment; this does not grant GetDotFlow ownership of Tenant Content or confidential information.

16. Confidentiality

Each party may receive non-public information from the other that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use reasonable care to protect it and use it only as necessary to exercise rights or perform obligations relating to the Service. Confidential Information excludes information that the receiving party can show (a) is or becomes public through no breach; (b) was lawfully known without restriction before disclosure; (c) is lawfully received from a third party without restriction; or (d) is independently developed without use of the other party's Confidential Information. A party may disclose Confidential Information when required by law, subpoena, court order, or governmental process, with legally permitted notice where appropriate. Tenant Content is also governed by Sections 6 and 7 and the Privacy Policy.

17. Suspension

GetDotFlow may suspend or restrict access to some or all of the Service if it reasonably determines that (a) Tenant materially violated these Terms; (b) fees are overdue; (c) use of the Service creates a material security risk; (d) Tenant or a User is using the Service unlawfully or fraudulently; (e) suspension is reasonably necessary to protect the Service, another Tenant, or third parties; or (f) suspension is required by law. Where reasonably practicable and consistent with security and legal obligations, GetDotFlow will provide notice and an opportunity to cure before or promptly after suspension, and will seek to limit a suspension to the scope and duration reasonably necessary.

18. Termination

Tenant may terminate these Terms by cancelling its Subscription, ceasing use of the Service, and satisfying outstanding payment obligations. GetDotFlow may terminate these Terms or an Account for a material breach that remains uncured after reasonable notice, or immediately where the breach is incapable of cure or involves fraud, unlawful activity, intentional security abuse, or circumstances requiring immediate termination by law.

Upon termination: (a) Tenant's license ends; (b) outstanding amounts remain due; (c) Tenant should cease accessing the Service; and (d) Tenant Content will be handled in accordance with the Privacy Policy, applicable law, and any separate written agreement. Tenant is responsible for exporting records it must preserve before access ends. Provisions that by their nature should survive termination will survive, including accrued payment obligations, intellectual property, confidentiality, warranty disclaimers, limitation of liability, indemnification, dispute resolution, and general provisions.

19. Warranty Disclaimer

To the maximum extent permitted by applicable law, the Service, Documentation, reports, templates, reminders, portals, and related functionality are provided "as is" and "as available." GetDotFlow disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, GetDotFlow does not warrant that: (a) the Service will be uninterrupted, error-free, or completely secure; (b) every error or defect will be corrected; (c) a report, template, inspection workflow, reminder, record, or electronic record will satisfy every legal or regulatory requirement; (d) use of the Service will prevent a violation, fine, penalty, accident, out-of-service order, missed deadline, loss, or claim; (e) Tenant Content will never be lost; or (f) the Service will produce a particular business, regulatory, safety, or financial result.

Some jurisdictions do not permit certain exclusions; in such jurisdictions these disclaimers apply only to the maximum extent permitted by law.

20. Limitation of Liability

20.1 Excluded Damages

To the maximum extent permitted by applicable law, GetDotFlow and its members, managers, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunity, goodwill, anticipated savings, or data, arising out of or relating to the Service or these Terms, regardless of the theory of liability and even if advised that such damages were possible.

Without limiting the foregoing, to the maximum extent permitted by law, GetDotFlow is not responsible for fines, penalties, citations, out-of-service orders, failed inspections, missed inspection or maintenance deadlines, inaccurate inspection determinations, vehicle downtime, repair costs, accidents, bodily injury, property damage, lost customers, or regulatory consequences to the extent caused by Tenant's or a third party's inspection, certification, omission, inaccurate data, failure to act, or failure to comply with applicable requirements.

20.2 Liability Cap

To the maximum extent permitted by applicable law, GetDotFlow's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total Subscription fees actually paid by Tenant to GetDotFlow during the three (3) months immediately preceding the event first giving rise to the claim.

If Tenant used the Service only through a demo or free evaluation access and applicable law does not permit complete exclusion of liability, GetDotFlow's aggregate liability will not exceed US $100, except where a different minimum remedy is required by law.

20.3 Non-Excludable Liability

Nothing in these Terms excludes or limits liability to the extent it cannot lawfully be excluded or limited, including liability for fraud or willful misconduct where applicable law prohibits such limitation. These limitations reflect the allocation of risk between the parties and are an essential basis of the bargain.

21. Indemnification

To the maximum extent permitted by law, Tenant will defend, indemnify, and hold harmless GetDotFlow and its members, managers, officers, employees, contractors, affiliates, licensors, and service providers from and against third-party claims, actions, proceedings, damages, judgments, fines, penalties, liabilities, costs, and reasonable attorneys' fees arising out of or relating to: (a) Tenant's or its Users' unlawful or unauthorized use of the Service; (b) Tenant Content; (c) an inspection, repair, certification, safety determination, or Inspection Record performed, made, issued, or maintained by Tenant or its personnel; (d) Tenant's violation of transportation, inspection, privacy, communications, employment, intellectual-property, or other law; (e) Tenant's communications to Clients or third parties; (f) Tenant's disclosure or sharing of reports, documents, portal access, or links; (g) Tenant's breach of these Terms; or (h) Tenant's infringement or violation of a third party's rights.

GetDotFlow will provide reasonable notice of an indemnified claim and reasonable cooperation at Tenant's expense. Tenant may not settle a claim in a manner that admits wrongdoing by, imposes liability on, or creates a continuing obligation for GetDotFlow without GetDotFlow's prior written consent, not to be unreasonably withheld. This Section does not require Tenant to indemnify GetDotFlow to the extent a claim results from GetDotFlow's own conduct for which indemnification may not lawfully be required.

22. Governing Law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of New Jersey, without regard to conflict-of-laws principles, except to the extent federal law governs or applicable law cannot validly be excluded. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions below.

23. Informal Dispute Resolution

Before commencing arbitration or litigation, the party asserting a dispute must send the other a written notice describing (a) its name and relevant Account or business information; (b) the nature and factual basis of the dispute; and (c) the relief requested. The parties will attempt in good faith to resolve the dispute for at least thirty (30) days after receipt. This does not prevent either party from seeking urgent temporary or preliminary relief to prevent imminent irreparable harm, preserve a claim before a limitations period expires, or protect Account or system security. Notices to GetDotFlow must be sent to [email protected] with the subject line "Legal Dispute Notice," unless GetDotFlow designates another legal-notice address.

24. Binding Arbitration; Waiver of Court and Jury Trial

Please read this section carefully. It affects your legal rights.

Except for the limited exceptions below, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, a Subscription, or the relationship between Tenant and GetDotFlow that is not resolved informally will be resolved by final and binding arbitration rather than in court.

Arbitration is a private dispute-resolution process before a neutral arbitrator. By agreeing to this section, Tenant and GetDotFlow each give up the right to have covered disputes decided in court by a judge or jury.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, as modified by these Terms. It may be conducted by videoconference unless the arbitrator determines an in-person hearing is reasonably necessary, in which case it will take place in New Jersey unless the parties agree otherwise. The arbitrator may award any individual relief a court could award to the extent permitted by law and these Terms. Judgment on the award may be entered in any court having jurisdiction.

Nothing in this Section prevents either party from (a) bringing an individual claim that qualifies for small-claims court; (b) seeking temporary or preliminary injunctive relief from a court to protect intellectual property, confidential information, Account security, or system security pending arbitration; or (c) contacting, cooperating with, or filing a complaint with a governmental or regulatory authority where the law permits. Any permitted court proceeding will be brought in a state or federal court located in New Jersey, and each party consents to personal jurisdiction and venue there, except where applicable law requires otherwise.

25. Class and Representative Action Waiver

To the maximum extent permitted by applicable law, Tenant and GetDotFlow agree that each may bring claims against the other only in its individual capacity and not as a plaintiff, class member, or representative in any purported class, collective, consolidated, or representative action.

Unless both parties agree otherwise in writing, an arbitrator may not consolidate the claims of more than one Tenant or preside over a class, collective, or representative proceeding. If a final judicial determination holds that applicable law prohibits enforcement of this waiver for a particular claim or form of relief, that claim or relief will proceed in a court of competent jurisdiction to the extent required by law, while arbitrable claims will be handled consistently with applicable law.

26. Changes to These Terms

GetDotFlow may update these Terms as the Service, business, or applicable law changes, and will identify a new "Last Updated" date. For a material change that adversely affects an existing paid Tenant's rights or obligations, GetDotFlow will provide reasonable advance notice through email, the Service, or another reasonable method, unless earlier implementation is reasonably necessary for legal, regulatory, fraud-prevention, or security reasons. Where applicable law requires affirmative consent to a change, GetDotFlow will request it. Otherwise, continued use of the Service after revised Terms become effective constitutes acceptance. No update will, solely by being posted, retroactively authorize a materially different use of personal information previously collected where applicable privacy law requires additional notice or consent.

27. Electronic Communications

Tenant agrees that GetDotFlow may provide contractual and operational communications electronically, including notices about Accounts, billing, security, Service changes, and these Terms, using the email address associated with the Account or through the Service. Tenant is responsible for keeping its contact information current. Electronic delivery does not waive any notice requirement that applicable law requires to be satisfied in another manner.

28. Force Majeure

Neither party will be liable for delay or failure to perform an obligation, other than payment obligations, to the extent caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, war, terrorism, civil disturbance, labor disruption, widespread internet or telecommunications failures, utility failures, governmental action, epidemics, pandemics, or failures of critical third-party infrastructure not reasonably preventable by the affected party. The affected party will use commercially reasonable efforts to mitigate the impact.

29. General Provisions

29.1 Entire Agreement

These Terms, the Privacy Policy (including its Data Processing Addendum), applicable checkout or order terms, and any separately executed written agreement constitute the agreement concerning the Service. If a separately executed written agreement expressly conflicts with these Terms, it controls to the extent of the conflict.

29.2 Order of Precedence

Unless a written agreement states otherwise: (1) a separately signed agreement or order form expressly modifying these Terms; (2) these Terms; (3) the Privacy Policy with respect to privacy matters; and (4) website or marketing materials. Marketing materials, website text, and in-app labels do not create a warranty or contractual commitment unless expressly incorporated into a written agreement.

29.3 Assignment

Tenant may not assign or transfer these Terms or an Account without GetDotFlow's prior written consent, except as required by law. GetDotFlow may assign these Terms in connection with a merger, reorganization, financing, change of control, acquisition, or sale of all or substantially all relevant assets.

29.4 No Agency

Nothing in these Terms creates a partnership, franchise, joint venture, fiduciary, employment, agency, motor-carrier, inspector, or professional-adviser relationship. The parties are independent contractors.

29.5 No Third-Party Beneficiaries

Except as expressly stated, these Terms create no rights in any third-party beneficiary.

29.6 Waiver

Failure to enforce a provision is not a waiver of it. A waiver is effective only for the specific circumstances for which it is given.

29.7 Severability

If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted or severed, and the remaining provisions remain in effect.

29.8 Headings

Headings are for convenience only and do not affect interpretation.

29.9 Interpretation

"Including" means "including without limitation." These Terms will not be interpreted against either party solely because that party drafted a provision.

30. Contact Information

GetDotFlow LLC
New Jersey, United States
Email: [email protected]

For legal or dispute notices, use the method in Section 23 unless GetDotFlow provides a different designated legal-notice address.